How your name, address, and payment details are collected, where they go, and how they're kept secure — all explained here in plain language. No fine print, no hidden agenda.
From the moment you create an account on the Snatch platform through your day-to-day use, we collect certain information. Without it, we cannot provide a safe and reliable service. What we collect falls into two categories:
Identity and contact information:
Financial & Transaction Information:
Technical Information:
We never store your full card number or payment PIN. Payment details are sent directly to the respective payment provider in encrypted form.
Snatch collects information through several methods. You have the right to know about each of them:
Directly from you: When filling out the registration form, uploading KYC documents, contacting the support team, or submitting payment details.
Automatically: When you use the Snatch website or app, certain information is collected automatically through cookies and tracking technologies, including your navigation patterns, time spent on the site, and which games you played.
From third parties: Payment processors (Mobile Pay, Nagad) send us relevant confirmation data once a transaction is verified. In addition, your name and date of birth may be cross-checked through identity verification services.
Snatch only collects data that is necessary. Every piece of information we hold has a specific purpose:
| Data Type | Purpose of Use | Legal basis |
|---|---|---|
| Identity Information | Account verification and age confirmation | Contractual obligations |
| Payment information | Deposit/withdrawal processing | Contractual obligations |
| Betting History | Responsible gaming monitoring | Legitimate Interest |
| IP and device information | Fraud prevention and security | Legitimate Interest |
| Email & Phone | Account notifications and support | Contractual obligations |
| Marketing Consent | Sending promotional offers | Your Consent |
Marketing communications — such as bonus offers or new game updates — are only sent with your consent. You can opt out at any time through your profile settings or by contacting support.
Snatch does not sell your data — that is our commitment. However, there are specific circumstances where we need to share information with trusted partners:
All third parties we work with are legally bound to keep your data secure and use it only for its intended purpose. They are not permitted to share it with anyone else.
For international data transfers, snatch ensures that the destination country has adequate data protection laws in place or that appropriate contractual safeguards are established.
Cookies are used on the Snatch website and app. These are small data files stored on your device that help improve your browsing experience.
We use three types of cookies:
You can block or delete non-essential cookies at any time through your browser settings. Please note that disabling essential cookies may prevent you from logging into your account.
Snatch does not retain data longer than necessary. However, certain information must be kept for specified periods due to legal obligations:
Once the retention period has passed, data is securely deleted or anonymized. You may also request deletion of your personal data after closing your account (to the extent permitted beyond legal obligations).
Snatch believes you should have full control over your own data. That's why we provide you with the following rights:
You may request to know what information we hold about you.
You may request corrections to any inaccurate or outdated information.
You may request deletion of your data beyond what is required by legal obligations.
You may request that the processing of your data for certain purposes be temporarily restricted.
You may request a copy of your data in a standard, portable format.
You may object to your data being used for marketing or profiling purposes.
To exercise any of the rights listed above, support@snatch.lifeto send us an email. We will endeavour to respond within 30 business days.
Snatch employs industry-standard security measures to protect your privacy, covering both technical safeguards and operational security:
In the event of a data breach, Snatch will notify the relevant authorities within 72 hours and alert affected users as quickly as possible.
Snatch strictly does not provide services to anyone under the age of 18. We do not knowingly collect any data from minors.
If we become aware that any data belonging to a minor is in our database, we will delete it immediately and close the associated account. If you believe your child is using Snatch, please support@snatch.lifecontact us immediately.
Snatch may update this Privacy Policy as needed. For any significant changes, you will be notified in advance via email or platform notification.
Continued use of snatch after any changes will be considered acceptance of the updated policy. However, for major changes, we will seek your explicit consent separately.
For any questions or concerns regarding our Privacy Policy: support@snatch.life — We typically respond within 1–2 business days.
We protect your data not just in words, but through real, concrete measures
Bank-grade 256-bit SSL encryption keeps your data protected at every stage — from transfer to storage.
With 2FA enabled, knowing your password alone is not enough to access your account. Without the OTP, access is impossible.
Snatch never sells your data to advertisers or data brokers. That is a core principle we do not compromise on.
Third-party experts audit our systems every quarter to identify vulnerabilities.
No promotional messages unless you want them. Opting out takes just one click.
Our Bengali-speaking support team is always on hand for any data-related queries. Send us an email and we'll get back to you promptly.
Frequently asked questions
Safe & Trusted
At Snatch, privacy is not a formality — it's a commitment we uphold every day.